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Terms & Conditions

Terms and Conditions

Last updated: [17.01.2026]

These Terms and Conditions (“Terms”) govern your use of the website [your website URL] (the “Website”) and the purchase of products from [Your Business Name] (“we”, “us”, or “our”).

By using our Website or placing an order, you agree to these Terms.

 

1. About Us

Business name: [Custom Cat Cubes]
Location: United Kingdom
Contact email: [info@customcatcubes.co.uk]

We are a UK small business selling custom-made pet furniture.

 

2. Products

  • All products are custom made to order.

  • Product descriptions, images, and measurements are provided as accurately as possible, but slight variations may occur due to the handmade nature of our products.

  • Colours may vary slightly due to screen settings and materials used.

 

3. Ordering

  • When you place an order, you are making an offer to purchase a product.

  • Orders are only accepted once we confirm them by email.

  • We reserve the right to refuse or cancel an order for any reason, including errors in pricing or product information.

 

4. Custom & Made-to-Order Items

Because our products are custom made:

  • They are non-returnable and non-refundable, unless faulty or not as described.

  • Please ensure all measurements, specifications, and choices are correct before placing your order.

This does not affect your statutory rights under UK consumer law.

 

5. Prices & Payment

  • All prices are listed in GBP (£).

  • Prices include VAT where applicable.

  • Payment must be made in full at the time of ordering.

  • We accept payment via [insert payment methods – e.g. card, PayPal, Stripe].

 

6. Production & Delivery

  • Production times are estimates and may vary.

  • Delivery times are also estimates and not guaranteed.

  • We are not responsible for delays caused by couriers, suppliers, or circumstances outside our control.

  • Risk passes to you once the item has been delivered.

 

7. Faulty or Damaged Items

If your item arrives damaged or faulty:

  • You must contact us within 48 hours of delivery

  • Provide clear photos and a description of the issue

We will assess the issue and offer a repair, replacement, or refund where appropriate.

 

8. Cancellations

  • Orders for custom-made items cannot be cancelled once production has started.

  • If you wish to cancel before production begins, please contact us as soon as possible.

 

9. Use of the Website

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to damage or interfere with the Website

  • Copy or reproduce content without permission

All content on this Website is owned by or licensed to us.

 

10. Intellectual Property

All images, designs, text, and logos on this Website remain the intellectual property of [Your Business Name] and may not be used without written permission.

 

11. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our liability is limited to the value of the product purchased

Nothing in these Terms limits your rights under UK consumer law.

 

12. Privacy & Cookies

Your use of our Website is also governed by our:

  • Privacy Policy

  • Cookie Policy

 

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our Website.

 

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the UK courts.

 

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [info@customcatcubes.co.uk]
Business name: [Custom Cat Cubes]

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