Shipping Policy

Last updated: [17.01.2026]

This Shipping Policy applies to all orders placed with Custom cat Cubes through our website www.customcatcubes.co.uk.

1. Order Processing & Production Time

All of our products are custom made to order.

Production times vary depending on the item and current workload
Estimated production times will be provided at the time of ordering
Production times are estimates and may change due to material availability or demand

You will be notified if there are any significant delays.

2. Shipping Locations

We currently ship to:

United Kingdom

If you require shipping outside these locations, please contact us before placing an order.

3. Shipping Costs

Shipping costs are calculated at checkout or clearly stated before purchase
Prices are shown in GBP (£)
Any applicable taxes or duties for international orders are the responsibility of the customer

4. Delivery Times

Delivery times are estimates, not guarantees
Delays may occur due to courier issues, weather, or circumstances outside our control
We are not responsible for delays once the item has been dispatched

5. Couriers

We use trusted third-party courier services to deliver our products.
Courier selection may vary depending on item size and location.

6. Delivery Address

Customers are responsible for providing accurate delivery information
We are not responsible for delayed or failed delivery due to incorrect addresses
Additional shipping charges may apply if an item needs to be re-sent

7. Tracking

Where available:

Tracking information will be provided once your order has been dispatched
Tracking availability depends on the courier used

8. Damaged or Lost Items

Damaged in Transit

If your order arrives damaged:

Contact us within 48 hours of delivery
Provide photos of the damage and packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Lost Items

If your order is believed to be lost in transit:

Please contact us so we can investigate with the courier
Replacement or refund will be considered once the courier investigation is complete

9. Failed Delivery

If a delivery fails due to:

No one being available to receive the item
Incorrect address details

Any additional delivery costs may be charged to the customer.

10. Collection

If local collection is offered:

Collection details will be agreed after ordering
Items must be collected within the agreed timeframe

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Business name: Custom Cat Cubes
Email: Info@customcatcubes.co.uk