Privacy Policy

Last updated: [17.01.2026]

[Custom Cat Cubes] (“we”, “us”, or “our”) operates the website [www.customcatcubes.co.uk] . We are committed to protecting your privacy and handling your personal data in an open and transparent way, in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Business name: [Custom Cat Cubes]
Business type: UK Small Business
Email: [info@customcatcubes.co.uk]
Location: United Kingdom

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal information:

a) Information You Provide to Us

Name
Email address
Phone number
Billing and delivery address
Order details (e.g. custom furniture specifications)
Messages sent via contact forms or email

b) Automatically Collected Information

When you use our Website, we may automatically collect:

IP address
Browser type and device information
Pages visited and interactions with the Website

This data helps us understand how our Website is used and improve it.

3. How We Use Your Information

We use your personal data to:

Process and fulfil orders for custom pet furniture
Communicate with you about your order or enquiry
Provide customer support
Improve our Website and services
Comply with legal and accounting obligations

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we rely on the following lawful bases:

Contract – to fulfil your order
Consent – where you have opted in to marketing communications
Legal obligation – for tax and accounting purposes
Legitimate interests – to improve our business and Website

5. Cookies

Our Website uses cookies to:

Ensure the Website functions correctly
Analyse website traffic and usage

You can control or disable cookies through your browser settings.

6. Sharing Your Data

We do not sell your personal data.

We may share your data with:

Payment processors (e.g. to complete transactions)
Delivery and courier services
Website hosting and IT service providers
Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and lawfully.

7. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

Order and accounting records: up to 6 years (HMRC requirement)
Enquiries: up to 12 months
Marketing data: until you withdraw consent

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://www.ico.org.uk

9. Data Security

We take reasonable technical and organisational measures to protect your personal data. However, no online system is completely secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: [info@customcatcubes.co.uk]
Business name: [Custom Cat Cubes]